Business Center for Mon, April 30, 2007 to Sun, June 03, 2007

Example of combined schedules for a business unit delivering support and helpdesk facilities.

Shift	Personnel	Break	Assignments	Memo
07:30-15:30	FT Agent Eunice Goldman
	FT Agent Gill Spencer
08:00-16:00	CRM Helen Vizara
	CRM Sheeleagh Kendrick	12:00-12:45
	CRM Wendy Harrow
	FT Agent Elizabeth Fretwell
	FT Agent Ingrid Berryman		1
	CRM Rachel Tinsley
	FT Agent Peter James	12:00-12:45
	CRM Angela Tobin	12:00-12:45
08:30-17:30	Manager Cynthia Cross	12:30-13:15
	Mgmt Coach Trevor Casey	12:30-13:15
	Mgmt Coach Jasmine Fields	12:30-13:15
	Res. Planner Steven Folger	12:30-13:15	2
	Res. Planner Hilary Gough	12:30-13:15
09:00-17:00	FT Agent Veronica Smythe
	FT Agent Timothy Chiswick		3
	FT Agent Peter Agar		3
09:30-14:30	PT Agent Marlene Phillips		4
	PT Agent Gwen Miller		5
	PT Agent Stephen Owen
	PT Agent Ian Pearce	13:30-14:15	3
	PT Agent Jackie Long	13:30-14:15	5
12:00-20:00	FT Agent Javid Ali
	FT Agent Geoffrey Bowman
	FT Agent Jane Green
12:30-20:30	FT Agent Hugh Thompson
	FT Agent Frederick Braithwaite	16:30-17:15
14:00-22:00	CRM Graham Waters
	CRM John Jones	18:00-18:45
	CRM Carol VanAllen
18:00-22:00	PT Agent Siobhan O'Malley		3
	PT Agent Beth Roberts		3
	PT Agent Jonathan Roberts	20:00-20:30	4
	PT Agent Monica Sewell		3
20:00-08:00	FT Agent Fiona Frost
	FT Agent Richard Allen
	FT Agent Victoria Ainsworth
Day Off	FT Agent Beatrice Grant-Smith
	FT Agent Phillip Bunting
	FT Agent Martin Speed
	FT Agent James Smith
	FT Agent Tracy Brown
	FT Agent Roger Green
	FT Agent Linda Grant

No	Type	Description	Details
1	Appointment	Cover absence between 5.30pm-10pm	Liaise with Helen Vizara
2	Appointment	Cover absence between 2pm-5.30pm	Liaise with Helen Vizara
3	Priority	Priority calls	Liaise with supervisor to cover absences from this station.
4	Training	FastResponse Support	Update course on new support desk software.
5	Support	General calls	Liaise with peer group to cover demand.

Published on Fri, May 30, 2008 at 14:49:34