Business Center for Mon, April 30, 2007 to Sun, June 03, 2007

Example of combined schedules for a business unit delivering support and helpdesk facilities.

Shift	Personnel	Break	Assignments	Memo
07:30-15:30	FT Agent Ingrid Berryman		1
	FT Agent Peter James	11:30-12:15	1
	FT Agent Elizabeth Fretwell		2
08:00-16:00	CRM Wendy Harrow
	CRM Angela Tobin	12:00-12:45
	CRM Helen Vizara
	FT Agent Linda Grant		1
	FT Agent Roger Green		1
	CRM Sheeleagh Kendrick	12:00-12:45
	FT Agent James Smith		1
08:30-17:30	Mgmt Coach Trevor Casey	12:30-13:15
	Res. Planner Steven Folger	12:30-13:15	3
	Res. Planner Hilary Gough	12:30-13:15	3
09:00-17:00	FT Agent Javid Ali		4
	FT Agent Geoffrey Bowman		1
	FT Agent Jane Green		4
09:30-14:30	PT Agent Marlene Phillips		5
	PT Agent Gwen Miller		1
	PT Agent Stephen Owen
	PT Agent Ian Pearce	13:30-14:15	4
	PT Agent Jackie Long	13:30-14:15	1
12:00-20:00	FT Agent Tracy Brown		6
	FT Agent Martin Speed
12:30-20:30	FT Agent Richard Allen
	FT Agent Victoria Ainsworth		1
	FT Agent Fiona Frost
14:00-22:00	CRM Carol VanAllen
	CRM Graham Waters
	CRM Malachi Wiess	18:00-18:45
	CRM John Jones	18:00-18:45
18:00-22:00	PT Agent Siobhan O'Malley		4
	PT Agent Beth Roberts		4
	PT Agent Jonathan Roberts	20:00-20:30	5
	PT Agent Monica Sewell		4
20:00-08:00	FT Agent Beatrice Grant-Smith
	FT Agent Phillip Bunting	23:45-00:30 03:30-04:00 06:45-07:00	4
Day Off	FT Agent Hugh Thompson
	FT Agent Frederick Braithwaite
	FT Agent Peter Agar
	FT Agent Eunice Goldman
	FT Agent Veronica Smythe

No	Type	Description	Details
1	Support	General calls	Liaise with peer group to cover demand.
2	Priority	Priorty calls	Liaise with supervisor to cover absences from this station.
3	Meeting	Hiro Ltd	De-brief and review.
4	Priority	Priority calls	Liaise with supervisor to cover absences from this station.
5	Training	FastResponse Support	Update course on new support desk software.
6	Training	Deliver training input on FastResponse	Training Room 3pm

Published on Fri, May 30, 2008 at 14:49:31