Business Center for Mon, April 30, 2007 to Sun, June 03, 2007

Example of combined schedules for a business unit delivering support and helpdesk facilities.

Shift	Personnel	Break	Assignments	Memo
07:30-15:30	FT Agent Roger Green
	FT Agent James Smith		1
08:00-16:00	CRM John Jones	12:00-12:45		1
	FT Agent Peter Agar
	FT Agent Timothy Chiswick		2
	FT Agent Veronica Smythe		3
	CRM Graham Waters			1
	CRM Malachi Wiess	12:00-12:45		1
	CRM Carol VanAllen			1
08:30-17:30	Res. Planner Hilary Gough	12:30-13:15	4
	Mgmt Coach Trevor Casey	12:30-13:15	4, 1
	Res. Planner Steven Folger	12:30-13:15	5, 4
09:00-17:00	FT Agent Tracy Brown
	FT Agent Martin Speed		6
09:30-14:30	PT Agent Stephen Owen		7
	PT Agent Ian Pearce	13:30-14:15	6
	PT Agent Marlene Phillips		1
	PT Agent Gwen Miller		7
12:00-20:00	FT Agent Frederick Braithwaite	16:15-17:00	6
	FT Agent Hugh Thompson
12:30-20:30	FT Agent Beatrice Grant-Smith		6
14:00-22:00	CRM Sheeleagh Kendrick	18:00-18:45		1
	CRM Angela Tobin	18:00-18:45		1
	CRM Helen Vizara			1
	CRM Rachel Tinsley		6
	CRM Wendy Harrow			1
18:00-22:00	PT Agent Monica Sewell		6
	PT Agent Siobhan O'Malley		6
	PT Agent Beth Roberts		6
	PT Agent Jonathan Roberts		1
	PT Agent Matthew Lee			1
20:00-08:00	FT Agent Eunice Goldman			2
Day Off	FT Agent Geoffrey Bowman
	FT Agent Elizabeth Fretwell
	FT Agent Richard Allen
	FT Agent Jane Green
	FT Agent Victoria Ainsworth
	FT Agent Peter James
	FT Agent Ingrid Berryman			2

No	Type	Description	Details
1	Support	General calls	Liaise with peer group to cover demand.
2	Collate	End of day records	Deliver reports to Resource Planner
3	Meeting	Team Meeting in Annex 09:00 am	Update on resourcing schedule, should be no longer than 20 mins. If you can't make it can you let Resource Planner know.
4	Appraisal	Management Suite	As per appraisal schedule
5	Planning	Workshop for Hiro Ltd	Liaise with Angela Tobin who is available and be on hand to help with finalising the Hiro workshop.
6	Priority	Priority calls	Liaise with supervisor to cover absences from this station.
7	Training	FastResponse Training Course	Update course on new support desk software. Training room 3pm.

No	Details
1	Two volunteers are needed for the Hiro workshop on Sunday followed by dinner. It's their way of thanking us and will include partners in the evening. If you would like to be involved please contact Steve before Saturday.
2	Volunteers for 4 hours overtime to cover sickness: 0900-1400. Contact Hilary Gough if you're interested.

Personnel	Type	Description	Details
Mgmt Coach Jasmine Fields	Full Day Leave
Manager Cynthia Cross	Sick	Heavy Cold	Can be contacted on home number.
FT Agent Javid Ali	Medical
FT Agent Christine Davalio	Maternity
FT Agent Fiona Frost	Sick
PT Agent Jackie Long	Sick	Uncertficated	Planned absence
FT Agent Phillip Bunting	Half Day Leave
FT Agent Alan Greenacre	Full Day Leave
FT Agent Gill Spencer	Full Day Leave
FT Agent Linda Grant	Medical

Published on Fri, May 30, 2008 at 14:49:26