Workforce Management in Government
Intellicate workforce scheduling for government organizations.

In recent years, governmental staffing requirements have changed drastically. With the prevalence of the Internet, more consumers are able to access services online. In addition to an overall spike in demand, this has resulted in a wider range of services and changes in how those services are delivered.

As society continues toward the 24/7 community government structure, many agencies–including call centers, ICT support, public safety monitoring facilities, and certain types of specialists–are required to deliver services around the clock. This has prompted many governmental agencies and offices to extend their hours of operation.

Governments face unique challenges, including a higher level of accountability, shrinking budgets, and a growing demand for services. To address these concerns, public agencies can utilize the same principles of workplace management used in the private sector. Intellicate´s streamlined solutions enable government and local authority managers to achieve greater efficiency and higher quality of training, so you can be confident your workforce strategy can keep up with change – or perhaps even pioneer it.

Job Sharing
In today´s increasingly flexible working environment, many organizations are offering the opportunity for job sharing. One potential drawback is that staff deployment can be more difficult to manage, preventing trained staff from filling the roles in which they´re most needed. Our solutions enable managers to design cost–effective working arrangements to facilitate flexible job sharing–not just for traditional schedules, but also for extended and 24–hour working environments.

Absence Management
Employee illnesses are one of the leading causes of inefficiency and decreased output in the workplace. Studies show that a flexible workforce management solution can mitigate the effects of short–term sickness. That said, absence management isn´t always about sickness.

At Intellicate, our solutions help managers adopt more flexible, forward–thinking strategies while maintaining effective staffing levels. Guesswork is replaced by a controlled system that delivers local solutions to local problems. Clearer communication and better planning boost employee morale and satisfaction, engendering more positive responses and higher productivity.

Local Solutions for Local Problems
Running a refuse collection operation that recycles waste for a community of 150,000 residents involves a number of complex factors. Drivers, routes, trucks, and different collection days have to be coordinated, requiring equitable sharing of duties between driving and off-road jobs. Time and budget constraints often prevent local problems from receiving the necessary attention.

We Deliver Results
Our solution required no specialist IT support and was deployed on existing office computers. Training was completed in less than a day. The quicker, more efficient business process has delivered longer range planning of truck routes and waste collections. Customized reporting formats ensure fair management of drivers across a range of operational duties. In this scenario, a locally delivered solution was all it took to solve a big problem.