Blog Archives

Solving the Hardest Job in Service Desk Management – Part I

There are around 25 metrics service desk managers can focus on, and if the truth be known, totally confuse themselves with conflicting datasets. Jeff Rumburg and Eric Zbikowski in their whitepaper “The Seven Most Important Performance Indicators” exhort world-class service

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KoolToolz Authorized Reseller of Intellicate Staff Scheduling Software

With over 110,000 users worldwide their track record of success and call center expertise will serve Intellicate Schedule24 call center customers well. KoolToolz develop and market niche call center calculator and software tools for call centers and helpdesks. Kooltoolz is

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