Blog Archives

Business Spreadsheets – Authorized Distributor for Schedule24 Excel Add-in

We would like to welcome Business Spreadsheets authorized distributor for Schedule24 Excel Add-in. Business Spreadsheets specializes in advanced Excel based solutions for business with experience in a variety of analytical domains including corporate finance, business intelligence, statistics, and operation management.

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Bureacracy is dead. Long live Adhocracy!

Some time ago, in fact over 5 years ago,  a white paper was published giving good reasons why managers should be interested in workforce deployment and staff scheduling. I guess there are fewer of those managers around now. There were several

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Vacation Infographic: Vacation time goes unused for most Americans

Please checkout this infographic, courtesy of our friends at Compliance and Safety, on safety in the workplace and the companies responsible for helping to keep you safe on the job. Featured By: Safety Videos

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Solving the Hardest Job in Service Desk Management – Part III

This is the final part of a three part series dealing with one of the hardest jobs in Service Desk Management. In Part I we looked at how we worked out the number of agents we needed to handle a

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Employee Scheduling – Vacation Wars

Some years ago a colleague – a very conscientious hardworking staff member – was boldly declaring she enjoyed 50 leave days a year! Naturally as everyone else only had 25 days leave a year we wanted to know what was

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Solving the Hardest Job in Service Desk Management – Part II

In Part I we looked at how we go about working out the numbers of agents a service desk would need, based on the number of calls handled over a given period of time. Using a real-world example of around

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Solving the Hardest Job in Service Desk Management – Part I

There are around 25 metrics service desk managers can focus on, and if the truth be known, totally confuse themselves with conflicting datasets. Jeff Rumburg and Eric Zbikowski in their whitepaper “The Seven Most Important Performance Indicators” exhort world-class service

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TopTenREVIEWS Feature comment

This is the final part of a three part series offering a second opinion about Top TenREVIEWS article about employee scheduling in general and Schedule24 in particular. With over 500 customers in 15 countries using Schedule24 across a wide range

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Shift Pattern 1.4 Shift Pattern Value

Research has found around fifty percent of managers make uninformed decisions without realizing the sweeping impact of staff costs – or if you like, they manage the business with the same outcome as flipping a coin. You hire qualified or

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Shift Pattern Design – Section 1.3 Shift Pattern Goals

Mention has already been made about embarking on shift pattern design without some goal about what it is you want it to do, or at the least have some idea. If you don’t, you are destined to ‘endless tinkering’ –

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