Blog Archives

Supermarket shifts ’cause anxiety and insecurity’

A recent study by Alex Wood and Brendan Burchell from the department of sociology at Cambridge delivers more evidence about what many of us have suspected. Supermarket ‘super flexible’ working arrangements are not good for staff. In fact they impair mental

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Staff Nursing Levels

For those of you that have been following my commentary about staff nursing levels highlighted in what has become a string of scandals in the NHS, it probably comes as no surprise there is now the call for hospitals in England should publicly display

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The NHS staff shortage? – ‘manage it or measure it’ that is the question.

Out of the 14 nhs hospitals subject to rigorous review every one had short staffing ‘flagged’ as an underlying issue.

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Avoid the Most Common Workplace Stress Generators

Another and latest poll by Ipsos MORI on behalf of the European Agency for Safety and Health at Work (EU-OSHA) reinforces “hours & workload” as the biggest stress generator next to “at risk” of losing a job. And closely on the

Posted in Industry Spotlight, Shift Patterns Tagged with: , , ,

Solving the Hardest Job in Service Desk Management – Part II

In Part I we looked at how we go about working out the numbers of agents a service desk would need, based on the number of calls handled over a given period of time. Using a real-world example of around

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Solving the Hardest Job in Service Desk Management – Part I

There are around 25 metrics service desk managers can focus on, and if the truth be known, totally confuse themselves with conflicting datasets. Jeff Rumburg and Eric Zbikowski in their whitepaper “The Seven Most Important Performance Indicators” exhort world-class service

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37.5 hour week and 12 hour shifts. Can it be done?

37.5 hour week and 12 hour shifts. Can it be done?

Posted in Industry Spotlight, Shift Patterns Tagged with: ,

UK police overtime, causes, effects and cure.

Out trot the usual calls for review teams, working parties, regulation overhaul and a host of other non-person causal effects creating a system that has been described as madness.

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Payroll Records for Work Hours Is No Protection

A UK company was fined £54k (including £24k costs) for health and safety breaches which directly contributed to the death of an employee in a road traffic collision. Briefly the facts leading up to the fatal sequence of events included the

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New research support phased return to work (PRtW) strategies.

Most agree that good employment practice for phased return to work (PRtW) after ill health or injury is a good thing. However until now, research in this area has been sketchy at best. PRtW strategies tend to be overlooked, perhaps because

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